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Insights

The Oomiji team writes insight articles in publications such as Total Retail, Advertising Week, MarTech, Linkedin and in our own newsletter. You’ll find them all in this section.

Engaging Your Customers, Luxury & Wine, Understanding Your Customers

High Praise

May 8, 2024 No comments yet

It’s great when your customers give you high praise. There are a number of testimonials on our new website, but one that we’re really proud of comes from Adrian Bridge, CEO of The Fladgate Partnership: “We have been working with Oomiji for a number of years and we have found that we have been able to gain […]

Engaging Your Customers, Strategy

Don’t Put Off Website Redesign

May 8, 2024 No comments yet

We recently completed the redesign of our website. We put it off for several years dreading the process of developing a better definition of our business and how to visually convey it in a website. But it was well worth the time and only a few weeks after putting it up on the web, it’s […]

Engaging Your Customers, Luxury & Wine, Research, Understanding Your Customers

The power of decoding customer language to boost engagement

March 4, 2024 No comments yet

For nearly 25 years, I was a partner in an ad agency that had a great roster of national and international clients including the 1994  Winter Olympics in Lillehammer, Norway, the Chilean Image Campaign, celebrating Chile’s return to democracy, and domestically, companies like L.L.Bean, Sebago and many food and beverage companies in Europe and the […]

Media

Relationships vs. Transactions and the Future of Email

February 7, 2024 No comments yet

Published in Total Retail Do you know how many emails are sent every day around the world?I ask people that all the time and I get some surprising answers. I’ve heard 10 million, 100 million and up to a billion. The answer is that in 2024, people around the world will send 350 billion emails […]

Social Media, Understanding Your Customers

Did Santa bring us an AI calamity?

January 23, 2024 No comments yet

Now that the holidays have passed, we can confront the present and future of AI. The future is bright. The present, for some uses, is dismal. You may choose to disagree and, like me, you probably received dozens of prediction emails for 2024 announcing that if 2023 was the year we discovered AI, 2024 will […]

Customer Acquisition, Customer Management, Customer Measurement, Luxury & Wine, Understanding Your Customers

DTC Wine Sales Are Falling: What Are You Going To Do About It?

November 30, 2023 No comments yet

(This article is directed to the wine industry but the principles apply to almost any product where customer relationships are important. Is there one where it’s not?) Report after report, blog after blog, and trend after trend are showing that Direct-To-Consumer wine sales have been falling both in volume and value. It’s not just DTC […]

Media

American Eagle Brings its ‘Denim Domination’ to New York City’s High Line

November 1, 2023 No comments yet

Published in Total Retail In addition to offering an innovative digital platform and services, we’re marketers at heart. So, when I came across an unusual promotion on New York City’s Highline Park, I knew I had to look into it further. The High Line gets nearly 35,000 visitors a day. A good promotion there is […]

Luxury & Wine, Research, Social Media

Separating winners from losers in the wine industry

September 21, 2023 No comments yet

If you read Mike Veseth’s “Theories of the Global Wine Glut “in last week’s Wine Economist and his followup to that article this week or looked at a lot of the recent sales data, you know there’s a problem. “The world is swimming wine” As Veseth points out, “Wine consumption fell during the COVID-19 pandemic […]

Research, Strategy, Understanding Your Customers

Customer Knowledge Is Not Valuable Unless It’s Actionable

August 2, 2023 No comments yet

Last week, Knowledge at Wharton (their business school’s newsletter) sent out a promotion for a book titled “The Customer Base Audit” by three esteemed college professors. The authors believe an audit is “the first step on the journey to customer centricity”.  I can’t argue with that or many of the other points they make about how […]

Media, Understanding Your Customers

Oomiji Expands Platform Integrations with MergeLink to Query Purchase Intent Data

July 19, 2023 No comments yet

Published in MarTech Oomiji, the first predictive, conversation-enabled customer data platform, announced the expansion of its offering to 100+ platform integrations by integrating with MergeLink. This latest addition to Oomiji enables other platform users to pull in specific data on customer interests, needs, perceptions and emotions and for Oomiji clients to pull in data such as past […]

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Categories

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  • Media (20)
  • Research (32)
  • Social Media (10)
  • Strategy (22)
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  • Understanding Your Customers (45)

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