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Customer Acquisition, Customer Management, Customer Measurement, Engaging Your Customers, Research, Understanding Your Customers

Big Changes in Digital Marketing Are on the Way

April 28, 2021 No comments yet

This is the year to invest in and revise your digital marketing plan. Why? Two big changes are coming in 2022: These two changes will revolutionize how we interact with consumers over email, text and on the Internet.  If you didn’t know, first take a breath. Then, download this excellent article and overview of the changes from McKinsey […]

Customer Management, Research, Understanding Your Customers

Is your customer data just a rearview mirror?

January 20, 2021 No comments yet

Over the past five years, the amount of data being acquired by marketers has risen steadily but here are three key questions:  If you’re like most companies, you’ve acquired information on where your customers live, their gender, age and transactional history with your company. If you’re using a email marketing platform, you may also know […]

Marketing at Scale
Engaging Your Customers, Social Media, Understanding Your Customers

Are you asking the right questions about social media?

November 11, 2019 No comments yet

When we ask marketing executives what changes they’re making over the next year, we often hear they’re going to increase their investment in social media. It has almost become a knee-jerk response that reminds us of when companies were rushing to put themselves on the Internet without thinking how their customers will interact with their […]

Marketing at Scale
Customer Acquisition, Customer Measurement, Engaging Your Customers, Luxury & Wine

Solving the challenge of marketing foreign wine in the U.S.

February 13, 2018 No comments yet

(I wrote this with the upcoming VinExpoNY in mind but since it applies to so many industries, I decided to post it here.) With VinExpoNY fast approaching, I’ve been thinking about the challenges in front of thousands of foreign wine producers who are trying to develop and cultivate a market in the U.S. While the challenges […]

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