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Understanding Your Customers

Customer Acquisition, Customer Management, Customer Measurement, Engaging Your Customers, Luxury & Wine, Research, Social Media, Strategy, Understanding Your Customers

DTC Wine Shipments are growing at a record pace. How long will it last?

April 27, 2017 No comments yet

There’s no question that DTC wine sales are growing at a dramatically rapid pace. According to Sovos ShipCompliant’s 2017 DTC Report, shipment volume increased more than 17% last year with similar growth expected this year. The potential seems unlimited with 45 states now allowing direct wine shipments. Three states, California, Texas and New York account for nearly half […]

Engaging Your Customers, Understanding Your Customers

Extinction is the rule. Survival is the exception.

November 14, 2016 No comments yet

I’ve been thinking a lot about this Carl Sagan quote lately as I’ve watched several well-conceived businesses fall by the wayside, others make what may become terminal errors and, our recent election.  Thousands of small businesses decline or fail every year.  In just the past five years, AT&T, Alcoa, Bank of America, Hewlett Packard, and […]

Engaging Your Customers, Understanding Your Customers

This mistake occurred to a mass email. Correct it and do more to improve performance.

November 8, 2016 No comments yet

Personalizing emails can increase open rates as much as 6X but sending an email like the one above tells a customer that you don’t care enough to get even the simplest programming right. The easy answer is to test all your email drops before you send them. I covered up the source to save any embarrassment for […]

Marketing at Scale
Customer Acquisition, Customer Management, Customer Measurement, Engaging Your Customers, Strategy, Understanding Your Customers

“We Know Who You Are” is not the best we can do

October 31, 2016 No comments yet

In a recent blog post on the site Strategy + Business, business journalist, Matt Palmquist, makes the case for personalized emails in his post, “We Know Who You Are” Is a Profitable Pitch. Palmquist writes, “marketers are (similarly) in the dark about sales directly linked to their digital campaigns.” He then goes on to chide marketers […]

Engaging Your Customers, Research, Understanding Your Customers

Oomiji: Research capabilities you’ve never seen before

October 26, 2016 No comments yet

That’s a claim you’d might expect any research company to make and you can probably imagine the usual reasons that every company would give for such a claim, like quality, price, or service,. Well, our reasons are different from what you may be thinking. Let’s say you’ve just completed a new research survey. Now, you’re onto analysis […]

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