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Engaging Your Customers

Engaging Your Customers, Strategy

Don’t Put Off Website Redesign

May 8, 2024 No comments yet

We recently completed the redesign of our website. We put it off for several years dreading the process of developing a better definition of our business and how to visually convey it in a website. But it was well worth the time and only a few weeks after putting it up on the web, it’s […]

Engaging Your Customers, Luxury & Wine, Research, Understanding Your Customers

The power of decoding customer language to boost engagement

March 4, 2024 No comments yet

For nearly 25 years, I was a partner in an ad agency that had a great roster of national and international clients including the 1994  Winter Olympics in Lillehammer, Norway, the Chilean Image Campaign, celebrating Chile’s return to democracy, and domestically, companies like L.L.Bean, Sebago and many food and beverage companies in Europe and the […]

Customer Management, Engaging Your Customers

Recommendations for Selecting Digital Marketing Platforms

May 17, 2023 No comments yet

Survey from Oomiji finds 25% of marketers want better platform integrations Companies selling digital marketing platforms have a long way to go before they satisfy their customers. Earlier this year, we sent out a survey about marketers’ level of satisfaction with their marketing platforms. Only 8% of U.S. marketers said they’re happy with their digital […]

Engaging Your Customers, Future of Work

Isn’t it time that we considered a future that didn’t involve companies spying on us?

April 6, 2023 No comments yet

The headline to this article is the last sentence in a NY Times opinion article published today and it resonated with me because it’s one of the primary reasons we created our marketing platform, Oomiji. Most of us know that cookies and third-party tracking are coming to an end, but that will not stop the […]

Marketing at Scale
Customer Acquisition, Customer Management, Customer Measurement, Engaging Your Customers, Luxury & Wine, Research, Social Media, Strategy, Understanding Your Customers

A look back at Direct to Consumer for the wine industry but others take note

April 1, 2023 No comments yet

I published a blog post titled “DTC Wine Shipments are growing at a record pace. How long will it last?” in April of 2017. In it, I wrote about the euphoria around a 17% increase for DTC shipments the previous year. Several years before the pandemic, DTC was growing rapidly and Covid-19 gave it additional […]

Engaging Your Customers, Media, Understanding Your Customers

Remember that your customers are people, not 1s and 0s

January 11, 2023 No comments yet

Jon Stamell, CEO of Oomiji, spoke to Tech Talks about building proper digital relationships with customers. What do customers want? Questions that the exhibitors in Las Vegas for CES 2023 would do well to keep in mind! Listen to the chat about what to expect as the technology sector descends on the Nevada desert.

Customer Acquisition, Customer Management, Engaging Your Customers, Media, Research, Understanding Your Customers

Customer Data Practices Need A New Path Forward

December 14, 2022 No comments yet

Published in MarTech There are two points of particular friction that currently hold back marketers wanting to strengthen customer relationships and engagement in an era of enhanced data privacy: The first is transparency. Consumers have shown repeatedly that they’re willing to share personal information in exchange for content that’s genuinely relevant to their interests. Instead […]

Customer Management, Engaging Your Customers

How to make your holiday emails work

November 21, 2022 No comments yet

You may have noticed a growing number of marketing emails in your inbox recently. It may have been a slow increase at first but the pace is quickening. I’m in the customer engagement business so I keep track. For most of the year, I get around 2,500 emails a week, including those that automatically go […]

Engaging Your Customers, Future of Work

Change is upon us

October 20, 2022 No comments yet

A worrisome report from McKinsey projects that publishers stand to lose up to $10 billion in annual digital advertising revenue with the demise of the third-party tracking cookie and its ability to optimize targeting and revenue return. Many publishers are actively planning for reduced editorial headcount. In addition to chaotic conditions brought about by macro-level […]

Engaging Your Customers

Should we politicize tragedy?

May 25, 2022 No comments yet

For several years, I wrote a blog called Corporate Myopia and wrote on any business or personal topic that I thought was relevant to our daily work or home lives. Eventually, I got too busy building my company and went on an extended pause. I may pick it up again some day but I took […]

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