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engaging your customers

Engaging Your Customers, Luxury & Wine, Research, Understanding Your Customers

The power of decoding customer language to boost engagement

March 4, 2024 No comments yet

For nearly 25 years, I was a partner in an ad agency that had a great roster of national and international clients including the 1994  Winter Olympics in Lillehammer, Norway, the Chilean Image Campaign, celebrating Chile’s return to democracy, and domestically, companies like L.L.Bean, Sebago and many food and beverage companies in Europe and the […]

Engaging Your Customers, Future of Work

Isn’t it time that we considered a future that didn’t involve companies spying on us?

April 6, 2023 No comments yet

The headline to this article is the last sentence in a NY Times opinion article published today and it resonated with me because it’s one of the primary reasons we created our marketing platform, Oomiji. Most of us know that cookies and third-party tracking are coming to an end, but that will not stop the […]

Customer Acquisition, Customer Management, Customer Measurement, Engaging Your Customers, Research, Understanding Your Customers

Big Changes in Digital Marketing Are on the Way

April 28, 2021 No comments yet

This is the year to invest in and revise your digital marketing plan. Why? Two big changes are coming in 2022: These two changes will revolutionize how we interact with consumers over email, text and on the Internet.  If you didn’t know, first take a breath. Then, download this excellent article and overview of the changes from McKinsey […]

Engaging Your Customers, Understanding Your Customers

Let’s rethink how tech can build customer relationships

April 7, 2021 No comments yet

Ten years ago, there were dozens of marketing automation platforms that claimed they helped you engage with your customers. Five years ago, there were hundreds. Today, there are thousands and they make some pretty fantastic claims. Here’s what some of the biggies have to say: Okay, they all have great tech tools and make things […]

Engaging Your Customers, Social Media

Is Ethical Data Possible?

September 28, 2020 No comments yet

If you haven’t watched The Social Dilemma on Netflix yet, put it on your list. It will get you to think about the role of data in society and may cause you to take steps like stop or cut back on using social media, clear your tracking data, cookies and use more private browsers. For as many […]

Engaging Your Customers, Future of Work

If you’re hanging on until there’s a full reopening, you’re falling behind

August 3, 2020 No comments yet

It’s tempting to think that a vaccine or herd immunity will soon come along and things will return to normal. We don’t have to look too far back to see that what we most recently thought of as normal changed us forever. We felt less secure after 9/11 and began to place more emphasis on […]

Engaging Your Customers, Future of Work, Luxury & Wine, Social Media

How to promote wine during the pandemic

July 19, 2020 No comments yet

I was talking to an exec from one of the largest wine importers in the country the other day about how the pandemic has thrown the wine industry off its game. There are more sommeliers out of work now than there are staffing restaurants. Most wine retail takes place at curbside pickup or delivery. Tasting […]

Marketing at Scale
Engaging Your Customers, Luxury & Wine, Research, Understanding Your Customers

The problem with algorithms and why we created Oomiji

November 30, 2018 No comments yet

Algorithms, the core formula behind Big Data, are not objective facts. They are opinions embedded in math, In the words of US data scientist Cathy O’Neil, author of Weapons of Math Destruction (2016). Watch this brief entertaining video to better understand how algorithms work as well as the potential mistakes we make in relying too […]

Marketing at Scale
Customer Acquisition, Customer Measurement, Engaging Your Customers, Luxury & Wine

Solving the challenge of marketing foreign wine in the U.S.

February 13, 2018 No comments yet

(I wrote this with the upcoming VinExpoNY in mind but since it applies to so many industries, I decided to post it here.) With VinExpoNY fast approaching, I’ve been thinking about the challenges in front of thousands of foreign wine producers who are trying to develop and cultivate a market in the U.S. While the challenges […]

Marketing at Scale
Engaging Your Customers, Social Media

Now That Facebook is Changing, What’s the Alternative?

January 24, 2018 No comments yet

Brand marketers who rely on Facebook publishing as part of their digital marketing programs are about to see some big changes that will dramatically affect their readership. There’s been a lot of media coverage of the impending changes in the Facebook algorithm but Inc. magazine does a good job of distilling it all down to […]

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  • AI (6)
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  • Customer Management (22)
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  • Research (32)
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