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digital marketing

Customer Management, Research, Strategy, Understanding Your Customers

The answers to 3 simple questions determine success

June 20, 2023 No comments yet

There is a lot that you would like to learn from your customers and there’s no shortage of data or ways to get it. But what you really need to know in order to succeed are the answers to the three questions above. In the past, I’ve asked many CEOs , “Why do your customers […]

Customer Management, Engaging Your Customers

Recommendations for Selecting Digital Marketing Platforms

May 17, 2023 No comments yet

Survey from Oomiji finds 25% of marketers want better platform integrations Companies selling digital marketing platforms have a long way to go before they satisfy their customers. Earlier this year, we sent out a survey about marketers’ level of satisfaction with their marketing platforms. Only 8% of U.S. marketers said they’re happy with their digital […]

Customer Acquisition, Customer Management, Customer Measurement, Engaging Your Customers, Research, Understanding Your Customers

Big Changes in Digital Marketing Are on the Way

April 28, 2021 No comments yet

This is the year to invest in and revise your digital marketing plan. Why? Two big changes are coming in 2022: These two changes will revolutionize how we interact with consumers over email, text and on the Internet.  If you didn’t know, first take a breath. Then, download this excellent article and overview of the changes from McKinsey […]

Engaging Your Customers, Understanding Your Customers

Let’s rethink how tech can build customer relationships

April 7, 2021 No comments yet

Ten years ago, there were dozens of marketing automation platforms that claimed they helped you engage with your customers. Five years ago, there were hundreds. Today, there are thousands and they make some pretty fantastic claims. Here’s what some of the biggies have to say: Okay, they all have great tech tools and make things […]

Customer Acquisition, Customer Management, Customer Measurement, Luxury & Wine, Understanding Your Customers

Don’t segment your customers by whether they buy or not

March 23, 2021 No comments yet

I read an article the other day on best practices for emailing customers of wine and spirits producers. In it, I found this bit of advice,  “Within your CRM, you can segment your audience by lifetime value, club members, loyal or churned customers, subscribers who haven’t made an initial purchase, or customers who haven’t purchased […]

Customer Management, Research, Understanding Your Customers

Is your customer data just a rearview mirror?

January 20, 2021 No comments yet

Over the past five years, the amount of data being acquired by marketers has risen steadily but here are three key questions:  If you’re like most companies, you’ve acquired information on where your customers live, their gender, age and transactional history with your company. If you’re using a email marketing platform, you may also know […]

Engaging Your Customers, Future of Work

If you’re hanging on until there’s a full reopening, you’re falling behind

August 3, 2020 No comments yet

It’s tempting to think that a vaccine or herd immunity will soon come along and things will return to normal. We don’t have to look too far back to see that what we most recently thought of as normal changed us forever. We felt less secure after 9/11 and began to place more emphasis on […]

Marketing at Scale
Customer Acquisition, Customer Management, Customer Measurement, Engaging Your Customers, Social Media, Strategy, Understanding Your Customers

What digital actions should marketers be taking now?

May 5, 2020 No comments yet

Oomiji provides an intelligent platform for brands to make personal connections with their customers. Now is the time for brands to install best practices into their digital marketing programs. Ill-advised or not, the opening of America has begun. We won’t know for weeks, perhaps months, whether it was the right, or a tragic decision. Now, as […]

Marketing at Scale
Strategy

Spent years developing your retail network only to find it closing down?

March 26, 2020 No comments yet

I spoke to a friend today who said he knew the owner of a company that makes garden supplies and they are laying off all their employees and stopping production. It seems unlikely that they will be able to stay in business. The problem is that they have spent years developing an extensive, national retail […]

Marketing at Scale
Engaging Your Customers, Social Media

Now That Facebook is Changing, What’s the Alternative?

January 24, 2018 No comments yet

Brand marketers who rely on Facebook publishing as part of their digital marketing programs are about to see some big changes that will dramatically affect their readership. There’s been a lot of media coverage of the impending changes in the Facebook algorithm but Inc. magazine does a good job of distilling it all down to […]

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