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customer relationships

Customer Management, Engaging Your Customers

How to make your holiday emails work

November 21, 2022 No comments yet

You may have noticed a growing number of marketing emails in your inbox recently. It may have been a slow increase at first but the pace is quickening. I’m in the customer engagement business so I keep track. For most of the year, I get around 2,500 emails a week, including those that automatically go […]

Engaging Your Customers, Future of Work

Change is upon us

October 20, 2022 No comments yet

A worrisome report from McKinsey projects that publishers stand to lose up to $10 billion in annual digital advertising revenue with the demise of the third-party tracking cookie and its ability to optimize targeting and revenue return. Many publishers are actively planning for reduced editorial headcount. In addition to chaotic conditions brought about by macro-level […]

Engaging Your Customers, Understanding Your Customers

Let’s rethink how tech can build customer relationships

April 7, 2021 No comments yet

Ten years ago, there were dozens of marketing automation platforms that claimed they helped you engage with your customers. Five years ago, there were hundreds. Today, there are thousands and they make some pretty fantastic claims. Here’s what some of the biggies have to say: Okay, they all have great tech tools and make things […]

Customer Acquisition, Customer Management, Customer Measurement, Luxury & Wine, Understanding Your Customers

Don’t segment your customers by whether they buy or not

March 23, 2021 No comments yet

I read an article the other day on best practices for emailing customers of wine and spirits producers. In it, I found this bit of advice,  “Within your CRM, you can segment your audience by lifetime value, club members, loyal or churned customers, subscribers who haven’t made an initial purchase, or customers who haven’t purchased […]

Marketing at Scale
Customer Measurement, Engaging Your Customers, Understanding Your Customers

Do you know who’s reading your digital ads?

December 14, 2017 No comments yet

Probably not. You may know how many people have clicked but do you know who they are, what they want and where to find them? Unlikely. When they click, you may have them go to a landing page where they sign up for more information but do you know specifically what they’re interested in and […]

Marketing at Scale
Customer Acquisition, Customer Management, Engaging Your Customers, Understanding Your Customers

New partnership offers an innovative solution to customer engagement

November 9, 2017 No comments yet

Tempesta Media, a content creation and micro-influencer marketing technology platform, has announced its partnership with Oomiji, a world-class customer relationship management solution. Tempesta Media and Oomiji, a company that makes 1:1 marketing a reality, have come together to solve the challenge of personalized marketing. “Content marketing works best when highly relevant content is targeted to the […]

Marketing at Scale
Research, Understanding Your Customers

Trying to learn what your customers want? Market research won’t help you.

August 15, 2017 No comments yet

Read this post, then contact us for a demo and free test of Oomiji. Market research isn’t going to help you understand your customers’ interests and needs. It may do that in a generic sense, and if some demographic group putting dots in circles meets your needs, you can stop reading now.  But if you really […]

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Categories

  • AI (6)
  • Customer Acquisition (24)
  • Customer Management (22)
  • Customer Measurement (17)
  • Engaging Your Customers (47)
  • Future of Work (9)
  • Luxury & Wine (24)
  • Media (20)
  • Research (32)
  • Social Media (10)
  • Strategy (22)
  • Uncategorized (1)
  • Understanding Your Customers (45)

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