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customer measurement

Marketing at Scale
Customer Acquisition, Customer Management, Customer Measurement, Engaging Your Customers, Luxury & Wine, Research, Social Media, Strategy, Understanding Your Customers

A look back at Direct to Consumer for the wine industry but others take note

April 1, 2023 No comments yet

I published a blog post titled “DTC Wine Shipments are growing at a record pace. How long will it last?” in April of 2017. In it, I wrote about the euphoria around a 17% increase for DTC shipments the previous year. Several years before the pandemic, DTC was growing rapidly and Covid-19 gave it additional […]

Customer Acquisition, Customer Management, Customer Measurement, Engaging Your Customers, Research, Understanding Your Customers

Big Changes in Digital Marketing Are on the Way

April 28, 2021 No comments yet

This is the year to invest in and revise your digital marketing plan. Why? Two big changes are coming in 2022: These two changes will revolutionize how we interact with consumers over email, text and on the Internet.  If you didn’t know, first take a breath. Then, download this excellent article and overview of the changes from McKinsey […]

Marketing at Scale
Customer Acquisition, Customer Measurement, Engaging Your Customers, Luxury & Wine

Solving the challenge of marketing foreign wine in the U.S.

February 13, 2018 No comments yet

(I wrote this with the upcoming VinExpoNY in mind but since it applies to so many industries, I decided to post it here.) With VinExpoNY fast approaching, I’ve been thinking about the challenges in front of thousands of foreign wine producers who are trying to develop and cultivate a market in the U.S. While the challenges […]

Marketing at Scale
Customer Measurement, Engaging Your Customers, Understanding Your Customers

Do you know who’s reading your digital ads?

December 14, 2017 No comments yet

Probably not. You may know how many people have clicked but do you know who they are, what they want and where to find them? Unlikely. When they click, you may have them go to a landing page where they sign up for more information but do you know specifically what they’re interested in and […]

Marketing at Scale
Customer Acquisition, Customer Management, Customer Measurement, Engaging Your Customers, Research, Understanding Your Customers

If the only thing your market research platform does is research, you’re not getting your money’s worth

June 15, 2017 No comments yet

So, you’ve decided to begin a new market research project. You’ve got your email database that you’ll send the questions to and you’ve opened up your market research provider’s survey builder to create the survey. You may have done it dozens of times before; that is, begun a research project knowing that what you’ll get back is […]

Customer Acquisition, Customer Management, Customer Measurement, Engaging Your Customers, Luxury & Wine, Research, Social Media, Strategy, Understanding Your Customers

DTC Wine Shipments are growing at a record pace. How long will it last?

April 27, 2017 No comments yet

There’s no question that DTC wine sales are growing at a dramatically rapid pace. According to Sovos ShipCompliant’s 2017 DTC Report, shipment volume increased more than 17% last year with similar growth expected this year. The potential seems unlimited with 45 states now allowing direct wine shipments. Three states, California, Texas and New York account for nearly half […]

Marketing at Scale
Customer Acquisition, Customer Management, Customer Measurement, Engaging Your Customers, Strategy, Understanding Your Customers

“We Know Who You Are” is not the best we can do

October 31, 2016 No comments yet

In a recent blog post on the site Strategy + Business, business journalist, Matt Palmquist, makes the case for personalized emails in his post, “We Know Who You Are” Is a Profitable Pitch. Palmquist writes, “marketers are (similarly) in the dark about sales directly linked to their digital campaigns.” He then goes on to chide marketers […]

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