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customer management

Customer Acquisition, Customer Management, Customer Measurement, Engaging Your Customers, Research, Understanding Your Customers

Big Changes in Digital Marketing Are on the Way

April 28, 2021 No comments yet

This is the year to invest in and revise your digital marketing plan. Why? Two big changes are coming in 2022: These two changes will revolutionize how we interact with consumers over email, text and on the Internet.  If you didn’t know, first take a breath. Then, download this excellent article and overview of the changes from McKinsey […]

Customer Management, Research, Understanding Your Customers

Is your customer data just a rearview mirror?

January 20, 2021 No comments yet

Over the past five years, the amount of data being acquired by marketers has risen steadily but here are three key questions:  If you’re like most companies, you’ve acquired information on where your customers live, their gender, age and transactional history with your company. If you’re using a email marketing platform, you may also know […]

Customer Acquisition, Customer Management, Luxury & Wine

This year, you may ruin your database – or you could make it a lot better

January 5, 2021 No comments yet

Here’s how: In 2020, I learned that I’m on a lot of email lists, more than I ever imagined. In 2019, I received an average of 300 emails a day. That went up to 500+ in 2020. In a way I’m not surprised. My company, Oomiji, sends out a lot of email newsletters and promotions for […]

Marketing at Scale
Customer Acquisition, Customer Management, Customer Measurement, Engaging Your Customers, Research, Understanding Your Customers

If the only thing your market research platform does is research, you’re not getting your money’s worth

June 15, 2017 No comments yet

So, you’ve decided to begin a new market research project. You’ve got your email database that you’ll send the questions to and you’ve opened up your market research provider’s survey builder to create the survey. You may have done it dozens of times before; that is, begun a research project knowing that what you’ll get back is […]

Customer Acquisition, Customer Management, Customer Measurement, Engaging Your Customers, Luxury & Wine, Research, Social Media, Strategy, Understanding Your Customers

DTC Wine Shipments are growing at a record pace. How long will it last?

April 27, 2017 No comments yet

There’s no question that DTC wine sales are growing at a dramatically rapid pace. According to Sovos ShipCompliant’s 2017 DTC Report, shipment volume increased more than 17% last year with similar growth expected this year. The potential seems unlimited with 45 states now allowing direct wine shipments. Three states, California, Texas and New York account for nearly half […]

Marketing at Scale
Customer Management, Engaging Your Customers, Strategy

What can United do now? We have some ideas!

April 11, 2017 No comments yet

It’s hard to estimate the damage done to United Airlines’ brand from yesterday’s “incident” on one of its flights from Chicago. (I’m tempted to describe it in more Draconian terms but there’s more than enough social media for that.) First, there’s the proliferation of the multiple videos that have now been seen by tens of millions of […]

Marketing at Scale
Customer Acquisition, Customer Management, Customer Measurement, Engaging Your Customers, Strategy, Understanding Your Customers

“We Know Who You Are” is not the best we can do

October 31, 2016 No comments yet

In a recent blog post on the site Strategy + Business, business journalist, Matt Palmquist, makes the case for personalized emails in his post, “We Know Who You Are” Is a Profitable Pitch. Palmquist writes, “marketers are (similarly) in the dark about sales directly linked to their digital campaigns.” He then goes on to chide marketers […]

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