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Research

Customer Measurement, Luxury & Wine, Research

Lessons We Can All Take From The Decline In DTC Wine Sales

June 6, 2023 No comments yet

5 Questions To Ask Consumers are buying more wine than a year ago. That’s the good news and if you don’t look past that, everything looks rosy. DTC sales are still well above pre-pandemic levels but scratch the surface a bit and there are some reasons to ask questions on how the industry is encouraging […]

Marketing at Scale
Customer Acquisition, Customer Management, Customer Measurement, Engaging Your Customers, Luxury & Wine, Research, Social Media, Strategy, Understanding Your Customers

A look back at Direct to Consumer for the wine industry but others take note

April 1, 2023 No comments yet

I published a blog post titled “DTC Wine Shipments are growing at a record pace. How long will it last?” in April of 2017. In it, I wrote about the euphoria around a 17% increase for DTC shipments the previous year. Several years before the pandemic, DTC was growing rapidly and Covid-19 gave it additional […]

Research

How smart is AI? Not smart enough.

February 24, 2023 No comments yet

The world is abuzz about AI and how it’s going to revolutionize our future in both good and bad ways. Hardly a day goes by when we don’t see an article in a major publication about it. Truth be told, we’ve been fascinated by it and have been looking at various AI tools to help […]

Customer Acquisition, Customer Management, Engaging Your Customers, Media, Research, Understanding Your Customers

Customer Data Practices Need A New Path Forward

December 14, 2022 No comments yet

Published in MarTech There are two points of particular friction that currently hold back marketers wanting to strengthen customer relationships and engagement in an era of enhanced data privacy: The first is transparency. Consumers have shown repeatedly that they’re willing to share personal information in exchange for content that’s genuinely relevant to their interests. Instead […]

Media, Research, Understanding Your Customers

What My Friendship with Julia Child Taught Me about First-Person Data

October 19, 2022 No comments yet

Published in Advertising Week With cookies and third-party tracking soon to come to an end, it’s time we take a look at how we can gather zero and first-party data directly from the customer. I had the good fortune to know one of the best collectors of data directly from the consumer’s mouth — the […]

Engaging Your Customers, Research, Social Media, Strategy

Why are you spending so much on social media when engagement is so low?

October 18, 2021 No comments yet

According to Statista, 2021 will see social network spending in the U.S. rise to nearly $50 billion. Research conducted by The Content Factory indicates that “the average organization spends between $200 and $350 per day on social media marketing. This works out to be between $6,000 $10,500 per month or between $72,000 and $126,000 per […]

Customer Acquisition, Customer Management, Customer Measurement, Engaging Your Customers, Research, Understanding Your Customers

Big Changes in Digital Marketing Are on the Way

April 28, 2021 No comments yet

This is the year to invest in and revise your digital marketing plan. Why? Two big changes are coming in 2022: These two changes will revolutionize how we interact with consumers over email, text and on the Internet.  If you didn’t know, first take a breath. Then, download this excellent article and overview of the changes from McKinsey […]

Customer Management, Research, Understanding Your Customers

Is your customer data just a rearview mirror?

January 20, 2021 No comments yet

Over the past five years, the amount of data being acquired by marketers has risen steadily but here are three key questions:  If you’re like most companies, you’ve acquired information on where your customers live, their gender, age and transactional history with your company. If you’re using a email marketing platform, you may also know […]

Research, Strategy

Time to toss the 4 P’s and reinvent the 4 C’s?

October 27, 2020 No comments yet

The 4 P’s of marketing (Product, Price, Place and Promotion) still get bandied about in business speak but have their roots to a time when marketers thought of consumers as shoppers who would follow their orders when presenting a product at a reasonable price, putting it in the right place and telling them where it […]

Future of Work, Luxury & Wine, Research

Responses to open-ended questions provide leading indicators to the future of work

August 25, 2020 No comments yet

On August 13th, we held a webinar for 99 participants from the wine industry. We presented findings from two surveys that we conducted overlaid on top of data from three other sources. Included were: Our two surveys were conducted over a six-week period from late March to early May.  Our data led us to some conclusions […]

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