Oomiji.com is now Oomiji.ai
Turn Customer Insight Into Engagement, Loyalty, and Growth
In a world where 375 billion emails are sent each day—and more than 90% are ignored or go to spam—brands face a stark truth: attention is scarce, and relevance is everything.
Most marketing platforms still chase engagement based on what customers did yesterday. But behaviors don’t always reflect intent, and yesterday’s patterns don’t predict tomorrow’s desires.
Why the change to Oomiji.ai? Because we’re different
Oomiji isn’t just another CRM. It’s a customer relationship intelligence system that helps brands build authentic, insight-driven connections that evolve as customers do. Using AI-assisted listening, segmentation, and strategic engagement tools, Oomiji reveals what customers care about today—and what they’ll aspire to next.
Compare Oomiji’s Relational Marketing Model to what most companies are using now. Most email marketing platforms like Mailchimp, Sendgrid and others use a transactional model as seen below:
It’s simple and in a world where there are few emails, it can be effective. But when there are hundreds of billions of emails flying around, its limitations become obvious. It is one-way communication with a binary outcome. You either buy or you don’t – end of story. There are no insights about customers except when there is an integration with a purchase tracker like Shopify. But even then, what you’re learning is what customers bought in the past, not what they want now or in the future. Most of these companies use drip campaigns and new research is showing that 80% of consumers find them annoying, which makes this traditional approach increasingly ineffective.
Now compare that to Oomiji’s continuous learning loop. The objective is to build relationships -transactions will follow.
While traditional tools rely on historical data, Oomiji engages customers directly and listens to their self-expressed needs, preferences, and aspirations in real-time.
By gathering this unfiltered input and processing it with advanced AI models, the platform enables businesses to:
- Build forward-looking personas based on what customers want now and where they’re headed—not just what they’ve purchased in the past.
- Deliver content, offers, and communications that feel personal, relevant, and timely—leading to higher engagement and stronger loyalty.
- Transform relationships from transactional to emotional, turning customers into advocates and brands into trusted partners.
AI + Human Insight = Marketing That Actually Works
Oomiji doesn’t give up on customers. It keeps learning from them whether they buy or not, and continues to develop a relationship. The objective is not to produce a one-time transaction but to grow a customer’s lifetime value. AI is a tool that helps provide proper analytics so that effective segmentations can be created.
Oomiji’s research capabilities go far beyond basic surveys or demographic assumptions. It enables companies to continuously collect customer input, mine it for meaning, and segment audiences dynamically based on evolving values and goals.
This creates a continuous loop of learning, where each interaction informs the next—ensuring marketing and CX strategies stay aligned with real customer expectations.
Reinventing the Net Promoter Score
Net Promoter Scores (NPS®) have long been used as static indicators of brand sentiment. Oomiji reimagines NPS® as a springboard for dialogue.
By asking why behind the score and integrating that feedback into its customer insight engine, Oomiji turns a passive index into an active tool for engagement. Promoters become loyal advocates, detractors become sources of growth, and every score becomes a stepping stone toward deeper understanding.
Results That Matter
Oomiji clients are seeing real-world performance gains:
- 40% average email engagement rates—far beyond industry norms.
- 10X ROI by delivering offers aligned with actual customer needs.
- A 5X audience increase for a European client, achieved by using insights to personalize outreach and content.
Relationships, Not Just Reach
Oomiji empowers businesses to move beyond broad-stroke messaging and into truly customer-led strategy:
- Understand what matters to each customer
- Engage in two-way conversations that build trust
- Personalize every touchpoint, from first click to lifelong loyalty
In today’s crowded digital space, relevance is the new currency. Oomiji helps you earn it—by listening, learning, and leading with insight. AI is not the platform’s endpoint but is an effective tool that helps develop close customer relationships.
It’s not about sending more. It’s about saying what matters. Check out Oomiji.ai and contact us about a demo.